Where is my request?

Four steps. You can always see which one you're on.

Every request moves through the same four steps. Nothing sits in a pile, and you never have to call to find out what's happening.

1. ReceivedWe have it, and the clock has started. Your confirmation shows the time.
2. QuotedYou get a price and a plan, in writing, before anyone shows up.
3. ScheduledA day and a window, agreed with you. If it moves, you hear first.
4. DoneFinished, photographed, and you've said it's right.

This track is an example of how a request looks when it is at the "quoted" step.

Anything you sign at your house you can cancel in writing within three business days, and the quote says so — in English or Spanish, whichever we spoke.